Close
Important information to read before you book. Once a deposit or full payment has been received, we acknowledge that you have read, understood and agree to our terms and conditions in full.
Perfect Blue Villas is a trading name of Perfect Blue Holidays Ltd registered in the UK, registration number is 7475741 and registered office: 39 High Street Orpington Kent BR6 0JE. We are bonded with the TTA (Travel Trust Association) and our number is U8921. Further details can be found at www.traveltrust.co.uk. We are also members of ATOL and hold an Angel ATOL Licence – so once your flights are confirmed we will be able to advise you of the airline ATOL details, so you are fully protected. Our contact number is + 44 (0) 208 191 7905.
We act a booking agent for numerous villa companies, and we are bonded by their terms and conditions and all payments are made to the individual supplier. If you wish to have details please let your travel specialists know. Any complaints whilst in resort will be resolved by the tour operator we have confirmed the villa with
Our rates are fully inclusive of all taxes and all services as stated relating to the relevant property. Any additional service (air conditioning/crib/extra beds etc. etc.) will be paid to the proprietor upon arrival or prior to your departure. Any additional change in VAT from the country will be charged accordingly. when or if changed by the overseas Government. In addition any additional changes in taxes will also be added to your invoice, at any time prior to your departure.
Villas and apartments:
A nonrefundable deposit of 10% to 40% of the total booking is required to confirm the reservation. Full payment is required 90 – 70 days prior to departure. The deposit amount and final payment will be agreed at the time of the reservation and also will be noted on your invoice. If any changes are made to the reservation once the deposit has been paid the following charges will be applied.
Cancellation:
More than 79 days before departure loss of deposit
Between 78 to 69 days before departure : 50% of total villa cost
Between 68 to 0 days before departure: Full payment.
Greek Enviromental Tax
As from January 15th, 2024, all villas will have a local charge of 15 Euros, per villa per day for the new Greek Enviromental tax – this is to be paid in cash during your stay – unless otherwise stated by your villa specialists.
Car hire: IMPORTANT INFORMATION
You will require a credit card ONLY (not debit, cash or travellers cheques), passport, car hire voucher and full driving licence to hire the car. On most instances insurance for the tyres, windows, under carriage, keys etc will not be covered and you can, if required, pay an additional fee locally for this insurance.
For any drivers over the age of 75 a surcharge will be paid locally and will vary from 5E to 10E per day, depending on collection location. You also will be requested to pay a security hold fee on the card which will vary from 600 Euros to 1500 Euros depending on the type and size of the car, with the average being 1000 Euros. An excess and security deposit will also be paid once the car is collected via a credit card only. Ensure that the car is in full working order, has no dents or marks on it before you leave the collection point and if you are unhappy with the vehicle in anyway please speak directly to the car hire representative. The contract for the car will be directly with the car hire company and the lead driver only.
Many car hire companies will charge for petrol upon arrival and require that you return the car empty – a fee will be from 40 Euros to 100 Euros depending on the size and type of the car.
Villas:
We act as a booking agent for numerous villa companies, and we are bonded by their terms and conditions and all payments are made to the individual supplier. If you wish to have details please let your travel specialists know. Any complaints whilst in resort will be resolved by the tour operator we have confirmed the villa with. Ensure that you have full holiday insurance prior to confirming your villa holiday. Any VILLA ONLY reservation made after 31 March 2020 will not be covered due to Corona-virus or any related illnesses and you must claim on your own holiday insurance.
All flights are paid in full and if cancelled will incur a full charge – name and departure date changes may be possible and will incur an amendment fee. All rates are valid for a 24 hour period once quoted – as some owners have a “flexible” rate option these may increase – decrease and the final rate will be confirmed at the time of the reservation.
TTA protection fully protects any monies paid to Perfect Blue Holidays LTD in the unlikely event that Perfect Blue Holidays LTD should cease trading; it is not an insurance policy against cancellation.
New Schengen entry requirements (planned for November 2024 onwards)
From November 2024, the new EU Entry/Exit System (EES) will start for all non-EU nationals, including British nationals, travelling in or out of the Schengen area. The Schengen area is made up of 29 European countries, 25 of which are EU Member States. The EES is a digital border system which registers non-EU visitors travelling into the Schengen area instead of stamping their passports.
You will need to have your fingerprints and your photo taken when entering the Schengen area. If you enter the Schengen area through Dover, Eurotunnel at Folkestone or St Pancras International, your fingerprints and photo will be taken before you leave the UK. You will also need to provide either your fingerprint or photo on exit.
You may experience longer queues at borders when the new system starts.
Read more information on the EU Entry/Exit System.
Opening Hours:
We are open most days of the week, including the weekend, however in October, November and December we may be closed on a Sunday – however if it is an emergency, please call our office and leave a voicemail and we will return the call as soon as possible.
Balearic Island EcoTax :
From 2016 an ExoTax is paid in addition to the villa price; this will be calculated and shown on your invoice. The rate is approx. £25 per week, per adult over the age of 15 yrs in a villa.
Greek Climate Tax as from 1st January 2024:
For all new reservations made after 1st January 2024 a Greek “climate tax” will be paid locally at the villa and will be on average 10Euros per day, per villa – please consult your villa specialist for further details.
Internet:
On many of the smaller Greek islands we feature such as Ithaca, Meganisi, Paxos, Anti Paxos etc the internet will not be as strong or constant as you have in the United Kingdom and although the villa will feature it we cannot be held responsible for it not being operational for your stay. If you are relying on the Internet for work emails etc, we strongly suggest that you arrange for a “dongle” before you leave the United Kingdom.
Air Conditioning:
In our villas in the Balearic Islands the air conditioning will be on a timer to fall in line with the new environmental law introduced in 2016. It will be on during the afternoon to evening and then the morning as well. Sometimes may vary and if you would like specific timings, please let one of us know.
Our ratings:
There are no official ratings for villas, so we have internally devised a point system which we believe to give an indication to the standard of the property. This will not only include the furnishing, comfort and amenities but also the location, views and outside area. If you need further clarification please ask one of our travel specialists before confirming your villa holiday.
Early and late season villa rentals:
On some occasions airlines do not operate direct flights to your destination and it may be necessary to go via another airport. We cannot be held responsible for any villa rentals confirmed when direct flights are not available – we will always do our best to find alternative flights or accommodation for you (additional fee). Please take this into consideration when confirming early and late season villa rentals at the discounted rates.
Travel types and documents:
All travel documents will be sent via email wherever possible and will be dispatched 14 days prior to your departure. Once received, if you have any questions, please contact your travel specialist on 0208 191 7905. A “package holiday” is deemed as a flight and hotel/villa/car hire booked within the same day otherwise it will be considered as a villa only reservation and is not deemed as a “package holiday” nor have the same coverage.
Payments:
They can be made via a credit or debit card. You can always make a direct payment online to our bank account (please ask for bank details) or by cheque for reservations outside of 60 days. Once payment has been made by any of the above means you agree to adhere to the “terms and conditions” of Perfect Blue Villas. Any refunds will be made within ten working days.
If payments are made via a deposit cheque and are returned to us as “insufficient funds” a bank charge is due which will be paid by the customer. The rate will be from £45 and you will be advised once the cheque has been cleared.
As we are members of the TTA (Travel Trust Association www.traveltrust.co.uk) your payments go directly into a holding account which is governed by a Trustee and the payment is made directly to the villa, apartment owner or service supplier. So, your money is always protected.
Upon receipt of payment an invoice will be dispatched to you via email within five working days. Please note that we do not store credit card details nor do we share customer details with any third parties.
Security deposit may be required at certain villas, and these will vary and you will be advised with your final documents. Please ask your travel specialist for further details on the villa you have confirmed.
Private Transfers:
We request that all private transfers are booked at least four days in advance – on some occasions we can assist with reservations up to the day of arrival. All transfers are confirmed with our local transfer company however we cannot be held responsible for you any delays enroute to the villa or airport and if you wish to re arrange your transfer for an earlier collection time please let us know at least 72 hours in advance and we will do our best to amend the time. Any delays resulting in flights being missed or check in desk being closed is not our responsibility and any additional costs will be theguests e
Covid – 19
Insurance
You must purchase specialist travel insurance policy available which includes specific cover for Covid-19 related issues and incidents which may affect your travel arrangements [and travelling to a destination subject to a FCDO advisory against travel], You must purchase the travel insurance or a comparable alternative in order to travel on any of our villa holidays/accommodation only. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available before, during or after your holiday.
Cancellation – the following clauses are in addition to our standard cancellation terms and charges:
Where you are choosing to travel to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our standard cancellation charges as shown in our booking conditions – you are not entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel. Any change in dates from 2020 to 2021 villa or accommodation only or villa holidays will be relevant to the original travel date booked and any cancellation or administration charges etc will be calculated on this date.
Where your chosen destination is exempt from the FCDO advisory against non-essential travel at the time of booking but is subsequently removed from the FCDO exemption list and at that point becomes subject to the FCDO advisory against non-essential travel, you accept that you will not have the right to cancel your booking and receive a full refund. If you choose to no longer to travel in these circumstances, you will have to pay our standard fees and terms and conditions. Any refunds given due to a change of villa or destination will be in a travel voucher valid for up to 12 months.
Flexi Villa Guarantee * varies per property – please ask for information.
Force Majeure:
Circumstances beyond our control, except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, refunds or cover losses for any amount or otherwise accept responsibility if, as a result of circumstance beyond our control, or we, or our supplies cannot supply your holiday, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking reasonable care. Such circumstances will usually include, but not limited to, war, threat of war, ash clouds, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial action, bad weather, etc.
Should clients be unable to use their pre-booked accommodation due to local restrictions imposed by the arrival destination we will offer the opportunity to re-book. However, if the restrictions imposed are by your departure government or you are unable to travel due to a local lockdown where you live, or the government advise against travel to your destination you will need to reclaim any unused accommodation costs from your insurance company. We will endeavor to assist wherever possible.
In occurrence with TTA regulations – If you have confirmed a villa holiday (villa/flights/car hire or transfers) you will have the option to re book to an alternative date (a rate increase/decrease may apply). A villa only (villa only) will be covered by your own insurance policy, and we will send all the cancellation documents to you as soon as we possibly can.
Alterations by you:
If you need to make any amendments to your confirmed booking, we will do our best to assist and make that relevant change at a fee from £75 to cover all administration costs plus any difference in accommodation costs and this will be the decision of the villa owner to accept or deny the change, pending availability. Any change in the duration or dates of your stay will fall within our regular cancellation policy. If we are unable to move the reservation to another date the villa will fall into our regular cancellation fee policy (see above) and an alternative villa reservation will be made and accepted as a new booking and deposit paid.
If you cancel your flights (booked as a flight only or part of a villa package) after you confirm the fee will vary from £100 per person and the cancellation fee will be confirmed at the time of the notification. If you are changing to another property within 70 days of departure additional fees may be incurred and we will advise you of these as all properties are different. Any car hire cancelled after the booking has been confirmed will be charged at £30 per vehicle.
Alterations by Perfect Blue Villas
Whilst we endeavour to ensure that the most up to date and correct prices are shown on our website and in our brochures, there may on occasion be an incorrect price shown, due to an unfortunate error. When we become aware of any such error, we will ensure that we act promptly and will notify you within 7 days of the time of booking, or as soon as reasonably possible. We must reserve the right to cancel the booking and you will be given the choice to amend your booking to an alternative holiday, at the correct price.
i) The arrangements featured in this brochure are planned many months in advance and amendments do occasionally become inevitable. In the majority of cases such changes would be considered by the Company to be minor, in which case the Company shall have absolute discretion as to whether the Client is or is not notified.
ii) If a change which the Company considers to be major becomes necessary, the Company will inform the Client or his travel agent as soon as is reasonably possible if there is time before departure. A major change to the holiday arrangements might involve a change of UK departure airport (except between London airports), resort area, outward or return time of departure by more than 12 hours, or offering accommodation of a lower standard than that booked.
You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday booked and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of Force Majeure, we will pay compensation as detailed below:
Period before scheduled departure Compensation per passenger
within which a major change is notified. (excluding infants)
More than 50 days Nil
49 – 29 days £10
28 – 14 days £20
13 – 0 days £30
In the event that the villa is cancelled by the owner or overseas supplier and we are unable to offer an alternative property we will have no option than to offer a full refund of all monies paid.
The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to circumstances which can be described as Force Majeure. For the avoidance of doubt, flight delays are not considered to be alterations by the Company.
Flight changes:
Flight changes are subject to change by the airline, and we do not have any control over this. If you confirm a day departure (0500 hrs to 1800hrs) you will be changed to an alternative flight operating the outward leg between those hours. An evening flight will be from 1801 hrs to 2100 hrs and a night flight from 2101 to 0200 hrs. We will always do our best to amend the flight to the best times possible,
If your flight is cancelled, we will re confirm an alternative flight, from the same airport if possible or the closest available at the time. We accept no responsibility for airlines cancelling flights and this is totally out of our control and no refund will be given. If you decide not to accept the alternative flights, you will need to contact your own insurance company to claim any funds.
All flights confirmed are non-refundable unless otherwise stated at the time of the reservation.
Errata’s:
Any changes to facilities/services within the hotel or villa will be notified to you as soon as possible and if necessary, we will do our utmost to find alternative accommodation for you. All prices on our website are shown per day including all taxes and local fees. Any quote errors will be adjusted accordingly and will be invoiced to show the lesser/higher amount.
Passports and Visas:
A full passport valid for travel to all our destinations. You must make sure that your passport is valid for that country including any visas you may require.
Our accommodation:
We chose our accommodation with care and have a philosophy of “would my mum stay here?” All properties are different and will include all facilities as per the website description. We do suggest that you bring your own pool/beach towels as these will not be provided at all properties. Villa occupancy is shown on all of our properties and any additional children will be in the existing bedding as shown on the description or if we can obtain an additional foldaway bed this cost will be added to your invoice. Some of our villas and houses are in more out of the way areas which is why they are so special, so please consider that they may be some distance from the nearest taverna or shop. We will always indicate location in the property description though.
We will specify the number of times the housekeeper will come during your stay. Please note that they are there as a light clean service such as make the beds, change the towels, empty the garbage and not to do any washing up, empty the dish washer. If you are seeking a member of staff to assist you for these extras, we can arrange this in most of our villas and a member of our travel specialists will be able to assist you further.
On some occasions we may need to gain access to the villa or apartment to fix some issues; we will give you notice and also try and gain access whilst you are out. All of our additional amenities are shown however sometimes these may be withdrawn if the item has been broken and it cannot be replaced by the time the next guest checks in and we cannot be held responsible for this. We cannot be held responsible for any work being carried out at nearby properties – this is something out of our control. During peak season it is also common practice for power cuts and reduce water pressure in the villas, especially the ones located higher on the hillside, on the Greek islands. This again is out of our control.
On some of the smaller islands, especially in Greece the local WiFi will not be 4G or 5G and maybe intermittent due to the location of the villa, weather conditions or just simply a weak single. If you are looking for a strong WiFi we do suggest that you purchase one prior to arriving from the UK that best fits your needs and download requirements. Many villas will offer WiFi which is suitable for sending emails only and not for downloading documents or streaming – we cannot be held responsible for any poor internet connection. Many local tavernas and cafes will offer WiFi in the village or resort you are staying in and this is always an option.
Our location maps will only indicate the approximate position of the villa and not the actual villa in some occasions, this is for security reasons. We do not take any responsibility for any incorrect location maps provided by Google (as a third party). The location maps will also show the distance to any amenities (tavernas, cafes, bars etc). We cannot be held responsible if any local amenities are closed whilst you are there.
Some properties will incur a £10 per guest – nonrefundable – security deposit and this will cover small breakages, such as glassware, crockery etc. In case of any larger issues this will be paid at the end of your holiday to a member of our staff.
Our luxury villas will incur a refundable security deposit of £100 per person and this will be on your final documents and will be refunded once your return home – this will be for houses over £3000 per week – this can be paid via credit card. All others houses under this will be at £10 per guest nonrefundable.
Marketing and Emails:
Once you have confirmed a villa holiday or requested information regarding one you will automatically be added to our email lists. If you do not wish to be added, you can automatically delete your email address from the email blast. As we deal with various tour operators, you also consent for us to pass on your relevant phone number and email address to them so they can make contact with you prior and during your stay. This will ensure that incase of any issues they are able to contact you locally.
Safety whilst at one of our properties:
We take every effort to ensure that we adhere to all health and safety regulations as stated by the EU or governing country. We do ask you to take extra care whilst around any swimming pools, Jacuzzis, etc and we request that you do not dive into any swimming pools and enter and exit via either the Roman steps or ladder and not to climb out at any other point in the swimming pool. This is for you own safety. We of course ask you to take care of all children (and adults!) whilst around any water and we suggest you do not drink alcohol prior to using any pool. In order to look after the sun loungers, parasols, pool pillows etc we ask you to store these after use in a safe place. We cannot be held responsible for any accident or incident that may occur.
Arrival at your villa and any issues whilst in resort:
We will always do our best to have you check in at your villa/apartment/hotel as early as possible. However, the check in time will vary from 1400 hrs to 1700 hrs and the checkout time will vary from 1000 hrs to 1200 hrs. The correct details will appear on your final documentation. If there are no guests checking in to the villa on your departure day we will advise you two days prior if you are able to arrange a late check out. On some instances, there may be an additional fee to pay and you will be advised of this.
When you must be out of the villa during the morning and you have a late departure, we will arrange for you to leave your luggage in our local office. Please note that any transportation cost to the office will be at the guest’s expense.
Once in your villa and if you have any issues, please contact the local resort representative you are travelling with immediately so these can be rectified within a 24-hour period. The local resort manager will have the final decision via the tour operator you have booked the villa with; Perfect Blue Villas (Perfect Blue Holidays LTD) act as the booking agent only. We will endeavor to assist you in any way we can, so the situation may be resolved. You will find all contact numbers for our local office on your departure information. If the issues are not reported in resort we will not be held responsible for any complaint on your return. If you need to contact our UK office please dial (+ 44) 0208 191 7905
Please note that all complaints must be sent via email or recorded/registered mail within 15 working days of arriving back in the UK. All complaints will be answered within 21 days of receipt. The complaint will be dealt with directly with the tour operator the villa has been confirmed with and we will assist wherever possible by providing support – however the tour operator decision will be final.
Reg Office: 39 High Street Orpington Kent BR6 0JE
